From Tinkering to Transformation: Digitally Augmented Workforce 'At Scale'

Date: January 21, 2020

Venue: The Benjamin,  125 East 50th Street (@ Lexington), New York City

Chairman: Phil Fersht, CEO & Chief Analyst, HFS

Guest Analyst: Elena Christopher, SVP Research, HFS

Industry Experts:

Adam Bujak, Global Head of Intelligent Automation, Capgemini;

Jennifer Valenti, Global Head of AI Advisory - Business Services,  Capgemini           

Guest Speakers:

Max Cheprasov, Chief Automation Officer, Dentsu Aegis Network

Brian Klochkoff, Director of Automation Solutions, Dentsu Aegis Network  


Contrary to popular belief, process automation is not about getting rid of humans. It’s about augmenting them. Intelligent automation technologies such as robotic process automation (RPA) and artificial intelligence (AI) have the ability to change how work is done through process transformation supported by a hybrid workforce of humans augmented by digital technologies. However many of today’s enterprise automation initiatives are delivering lackluster results due to too much focus on tinkering with technology and too little focus on optimizing processes and enabling humans to prioritize high-value work. This roundtable will explore strategies for creating an effective augmented workforce at scale with an emphasis on striking a balance between the required components of people, process, and digital technologies. It’s the new digital golden triangle and you can’t achieve transformation without it.





Supported by 




First and foremost, you will walk away with actionable intelligence that can be immediately deployed into the workplace, period. You will be able to access the very latest research data and insights, engage directly with our top industry analysts, and take advantage of exclusive access to our unrivalled peer community of industry thought leaders and practitioners.



Participate in constructive, business focused discussion



Re-establish where you are going and why



Re-evaluate previous and upcoming decisions



Deploy actionable intelligence in the workplace


The Benjamin
125 East 50th Street (@ Lexington), New York City




Many thanks for your interest in this HFS Roundtable. 

Delegates are selected by our team with care, resulting in a level of peer interaction and knowledge exchange unrivalled in the services industry. If you have any questions or would like to reach out to our events team, click here