7:30 AM - 8:30 AM
Breakfast and Check-In
8:30 AM - 8:40 AM
Welcome and Introductions
Ollie O'Donoghue, Research Vice President, HFS
8:40 AM - 9:10 AM
Keynote: Fasten Your Seat Belts, We're Going Straight to Digital
Phil Fersht, CEO and Chief Analyst, HFS
9:10 AM - 10:10 AM
The Leadership Debate:
Exploring the fabric of hyperconnectedness and the gateway to new operating models
Moderator:
Phil Fersht, CEO and Chief Analyst, HFS
Panelists:
Sandeep Dadlani, Chief Digital Officer, Mars
Malcolm Frank, President, Digital Business, Cognizant
Cliff Justice, Principal & U.S. Leader, Intelligent Automation, KPMG LLP
Ravi Kumar S, President, Infosys
Carole Murphy, Global Head of the Finance Powered by Intelligent Automation Practice, Capgemini
Abid Neemuchwala, CEO and Managing Director, Wipro
Krishnan Ramanujam, President, Tata Consultancy Services
Allison Sagraves, Chief Data Officer, M&T Bank
C Vijayakumar (CVK), President & CEO, HCL
10:10 AM - 10:30 AM
Networking Break
10:30 AM - 11:10 AM
Brilliant, Belligerent, Blockchain
Moderator:
Saurabh Gupta, Chief Research Officer, HFS
Panelists:
Rohit Amberker, Global Director - Royalties and Content Operations, Microsoft
Gopi KK, Senior Vice President, Infosys
Jason Kelley, Global GM, Blockchain, IBM
Robert Palatnick, Managing Director and Chief Technology Architect, DTCC
Lakshminarasimhan Srinivasan, Global Head of Blockchain, TCS
11:10 AM - 11:40 AM
Enterprise Insight Session
11:40 AM - 12:30 PM
The CX Impact Debate:
How can we truly link Front to Back office to create that OneOffice experience
Moderator:
Melissa O'Brien, Research Vice President, HFS
Panelists:
James Bednar, Vice President of Solutions and Innovation, SITEL
Patricio Duco, Global Markets Operations Head of CX Automation & Data Analytics, Citi
Gael Filippini, Director Customer Transformation Health Insurance, BUPA
Steve Hardy, CMO, Perkin Elmer
Michael Hoffman, Innovation & Growth Strategy Leader, BNY Mellon
Ritesh Idnani, President, Tech Mahindra
Nikki Mendonca, Global President, Accenture Interactive Operations
12:30 PM - 1:20 PM
Lunch
1:20 PM - 2:20 PM
The Hot Vendor Panel:
Identifying the hottest of the hot vendors
Moderators:
Elena Christopher, Research Vice President, HFS
Ollie O'Donoghue, Research Vice President, HFS
Panelists:
Jon Gilman, CEO, Clear Software
Ivaylo Ivanov, Chief Revenue Officer, Intetics
John Mone, CEO, Neuralify
Mark Orttung, CEO, Nexient
Todd Sherin, Chief Revenue Officer, Cicero
Kris Subramanian, CEO & Co-Founder, Option 3
2:20 PM - 2:50 PM
Enterprise Insight Session with Wipro Holmes and Arago AG
Moderator:
Reetika Fleming, Research Vice President, HFS
Panelists:
Chris Boos, CEO, Arago
Rohit Adlakha, Chief Digital Officer, Chief Information Officer and Global Head, Wipro HOLMES™ at Wipro Limited
2:50 PM - 3:30 PM
Quantum and Emerging Tech
Moderators:
Ollie O'Donoghue, Research Vice President, HFS
Panelists:
Cliff Justice, Principal & U.S. Leader, Intelligent Automation, KPMG LLP
Sophie Proust, Chief Technology Officer, Atos
Jamie Snowdon, Chief Data Officer, HFS
Dr. Bob Sutor, Vice president of IBM Q Strategy and Ecosystem, IBM Research
Sebastian Weidt, Lecturer in Quantum Technologies, University of Sussex & Co-founder and CEO, Universal Quantum
3:30 PM - 3:50 PM
Networking Break
3:50 - 4:20 PM
Enterprise Insight Session with Collinson
Moderator:
Melissa O'Brien, Research Vice President, HFS
Panelists:
Jyllene Miller, EVP Marketing and Emerging Business, Concentrix
Carl Martin, CTO, Collinson
4:20 PM - 5:20 PM
Who Owns the Transformation Agenda?
Moderator:
Phil Fersht, CEO and Chief Analyst, HFS
IT Panelists:
Ollie O'Donoghue, Research Vice President, HFS - Captain
Tim Bilali, VP Global SAP, Interpublic Group of Companies
Jamie Head, VP, Chief Digtial and Technology Officer, Ocean Spray Cranberries, Inc.
"KK" Kalyan Kumar, CVP & CTO, HCL Technologies
Business Panelists:
Elena Christopher, Research Vice President, HFS - Captain
Lee Coulter, Chair, IEEE 2755 Working Group for Standards in Intelligent Process Automation
Graham Russell, BPO Director, WPP
Jennifer Valenti, Global Head of AI Advisory - Business Services, Capgemini
5:20 PM - 5:30 PM
Day 1 Wrap-Up
5:30 PM - 6:30 PM
Q&Analyst LIVE!
One-on-One power sessions with six featured HFS Analysts
During the evening networking reception cocktail hour
Participating Analysts:
Saurabh Gupta, Chief Research Officer, HFS:
Digital OneOffice, Hyperconnected Enterprise, Change Management, Blockchain, F&A, Procurement, Supply Chain, Healthcare, Oil & Gas
Elena Christopher, Research Vice President, HFS
Integrated Automation, Robotic Process Automation, Banking and Financial Services, High-tech, Telecom
Reetika Fleming, Research Vice President, HFS
Artificial Intelligence, Smart Analytics, F&A, Insurance
Melissa O'Brien, Research Vice President, HFS
Front Office, Cognitive Assistants, Customer Engagement, Retail / CPG, Travel & Hospitality
Ollie O'Donoghue, Research Vice President, HFS
Talent Management, IT Services, Cloud & Infrastructure, ADM, Digital Consulting
Jamie Snowdon, Chief Data Officer, HFS
Quantum Computing, IT services, Cloud & Infrastructure, ADM, Digital Consulting
5:30 PM - 7:30 PM
Evening Networking Reception
A special thanks to Kofax, the Networking Reception and Platinum Sponsor of the 2019 HFS NYC SUMMIT
7:30 AM - 8:30 AM
Breakfast and Check-In