AGENDA  

 

AGENDA

Tuesday, October 1, 2019

7:30 AM - 8:30 AM

Breakfast and Check-In
 

8:30 AM - 8:40 AM

Welcome and Introductions
 

Ollie O'Donoghue, Research Vice President,  HFS

 

8:40 AM - 9:10 AM

Keynote: Fasten Your Seat Belts, We're Going Straight to Digital
 

Phil Fersht, CEO and Chief Analyst, HFS

 

9:10 AM - 10:10 AM

The Leadership Debate:
Exploring the fabric of hyperconnectedness and the gateway to new operating models
 

Moderator: 
Phil Fersht, CEO and Chief Analyst, HFS

Panelists:
Sandeep Dadlani, Chief Digital Officer, Mars
Malcolm Frank, President, Digital Business, Cognizant
Cliff Justice, Principal & U.S. Leader, Intelligent Automation, KPMG LLP
Ravi Kumar S, President, Infosys
Carole Murphy, Global Head of the Finance Powered by Intelligent Automation Practice, Capgemini
Abid Neemuchwala, CEO and Managing Director, Wipro
Krishnan Ramanujam, President, Tata Consultancy Services
Allison Sagraves, Chief Data Officer, M&T Bank
C Vijayakumar (CVK), President & CEO, HCL

 

10:10 AM - 10:30 AM

Networking Break
 

10:30 AM - 11:20 AM

Brilliant, Belligerent, Blockchain
 

Moderator: 
Saurabh Gupta, Chief Research Officer, HFS

Panelists:
Rohit Amberker, Global Director - Royalties and Content Operations, Microsoft
Gopi KK, Senior Vice President, Infosys
Jason Kelley, Global GM, Blockchain, IBM
Tracy Kuhrt, Blockchain Technology Architect, Accenture
Robert Palatnick, Managing Director and Chief Technology Architect, DTCC
Lakshminarasimhan Srinivasan, Global Head of Blockchain, TCS

 

11:20 AM - 12:10 PM

The CX Impact Debate:
How can we truly link Front to Back office to create that OneOffice experience
 

Moderator: 
Melissa O'Brien, Research Vice President, HFS

Panelists:
James Bednar, Vice President of Solutions and Innovation, SITEL
Patricio Duco, Global Markets Operations Head of CX Automation & Data Analytics, Citi

Gael Filippini, Director Customer Transformation Health Insurance, BUPA
Michael Hoffman, Innovation & Growth Strategy Leader, BNY Mellon
Ritesh Idnani, President, Tech Mahindra
Nikki Mendonca, Global President, Accenture Interactive Operations

12:10 PM - 1:00 PM

Lunch
 

1:00 PM - 2:00 PM

The Hot Vendor Panel:
Identifying the hottest of the hot vendors
 

Moderator: 
Ollie O'Donoghue, Research Vice President, HFS

Judges:
Phil Fersht, CEO and Chief Analyst, HFS
Saurabh Gupta, Chief Research Officer, HFS
Jamie Snowdon, Chief Data Officer, HFS

Hot Vendors:
Todd Sherin, Chief Revenue Officer, Cicero
Jon Gilman, CEO, Clear Software
Ivaylo Ivanov, Chief Revenue Officer, Intetics
Mark Orttung, CEO, Nexient 
John Mone, CEO, Neuralify
Kris Subramanian, CEO & Co-Founder, JiffyRPA

2:00 PM - 2:30 PM

Insight Session with Wipro Holmes and Arago AG
 

Moderator: 
Reetika Fleming, Research Vice President, HFS

Panelists:
Chris Boos, CEO, Arago
Rohit Adlakha, Chief Digital Officer, Chief Information Officer and Global Head, Wipro HOLMES™ at Wipro Limited

2:30 PM - 3:10 PM

Why You Shouldn't Ignore Quantum Computing
 

Moderators: 
Ollie O'Donoghue, Research Vice President, HFS

Panelists:
Cliff Justice, Principal & U.S. Leader, Intelligent Automation, KPMG LLP
Sophie Proust, Chief Technology Officer, Atos
Jamie Snowdon, Chief Data Officer, HFS
Dr. Bob Sutor, Vice president of IBM Q Strategy and Ecosystem, IBM Research 
Sebastian Weidt, Lecturer in Quantum Technologies, University of Sussex & Co-founder and CEO, Universal Quantum

3:10 PM - 3:30 PM

Networking Break
 

3:30 PM - 4:00 PM

Enterprise Insight Session with Collinson
 

Moderator: 
Melissa O'Brien, Research Vice President,  HFS

Panelists:
Jyllene Miller, EVP Marketing and Emerging Business, Concentrix
Carl Martin, CTO, Collinson

 

4:00 - 5:00 PM

Who Owns the Transformation Agenda?

Moderator: 
Phil Fersht, CEO and Chief Analyst,  HFS

IT Panelists:
Ollie O'Donoghue, Research Vice President, HFS - Captain
Tim Bilali, VP Global SAP, Interpublic Group of Companies
Jamie Head, VP, Chief Digtial and Technology Officer, Ocean Spray Cranberries, Inc.
"KK" Kalyan Kumar, CVP & CTO, HCL Technologies

Business Panelists:
Elena Christopher, Research Vice President, HFS - Captain
Lee Coulter, Chair, IEEE 2755 Working Group for Standards in Intelligent Process Automation
Graham Russell, BPO Director, WPP
Jennifer Valenti, Global Head of AI Advisory - Business Services, Capgemini

5:00 PM - 5:15 PM

Day 1 Wrap-Up

5:15 PM - 7:30 PM

Evening Networking Reception
A special thanks to Kofax, the Networking Reception and Platinum Sponsor of the 2019 HFS NYC SUMMIT

5:30 PM - 6:30 PM

Q&Analyst LIVE!
One-on-One power sessions with six featured HFS Analysts
During the evening networking reception cocktail hour
 

Participating Analysts:
Saurabh Gupta, Chief Research Officer, HFS:
Digital OneOffice, Hyperconnected Enterprise, Change Management, Blockchain, F&A, Procurement, Supply Chain, Healthcare, Oil & Gas

Elena Christopher, Research Vice President, HFS
Integrated Automation, Robotic Process Automation, Banking and Financial Services, High-tech, Telecom

Reetika Fleming, Research Vice President, HFS
Artificial Intelligence, Smart Analytics, F&A, Insurance

Melissa O'Brien, Research Vice President, HFS 
Front Office, Cognitive Assistants, Customer Engagement, Retail / CPG, Travel & Hospitality

Ollie O'Donoghue, Research Vice President, HFS 
Talent Management, IT Services, Cloud & Infrastructure, ADM, Digital Consulting

Jamie Snowdon, Chief Data Officer, HFS
Quantum Computing, IT services, Cloud & Infrastructure, ADM, Digital Consulting

 

Wednesday, October 2, 2019

7:30 AM - 8:30 AM

Breakfast and Check-In