HFS Roundtable | Elevating Customer Experience with Integrated Automation
Date: Friday, 13 December 2019
Time: 10:00 am - 3:30 pm
Venue: Chartered Accountants' Hall, 1 Moorgate Place, London EC2R 6EA
Chairman: Phil Fersht, CEO & Chief Analyst, HFS Research
Guest Analyst: Melissa O'Brien, Research Vice President, HFS
Industry Expert: Ritesh Idnani, President, Tech Mahindra
Delegates: Twenty (20) thought leaders and enterprise executives in RPA / Integrated Automation
Great customer experience is not about a fancy front-end user interface, it is about unifying front, middle, and back offices, aka the HFS OneOffice. This roundtable focuses on how advances in the triple-A Trifecta of Automation, Analytics, and AI are helping us rewire business operations to stay ahead of customer needs.
Participate in constructive discussions with your peers
Re-establish where you are going and why
Chartered Accountants Hall
1 Moorgate Place, London EC2R 6EA
Delegates are selected by our team with care, resulting in a level of peer interaction and knowledge exchange unrivalled in the services industry. If you have any questions or would like to reach out to our events team, click here.
Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 125,700+ professionals across 90 countries, helping 941 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).