ELEVATING CUSTOMER EXPERIENCE WITH INTEGRATED AUTOMATION

13 DECEMBER 2019 | LONDON

 

 

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EVENT DETAILS

 

HFS Roundtable | Elevating Customer Experience with Integrated Automation
Date: Friday, 13 December 2019 

Time: 10:00 am - 3:30 pm 
Venue: Chartered Accountants' Hall, 1 Moorgate Place, London EC2R 6EA   
Chairman: Phil Fersht, CEO & Chief Analyst, HFS Research 
Guest Analyst: Melissa O'Brien, Research Vice President, HFS 
Industry Expert: Ritesh Idnani, President, Tech Mahindra 
Delegates: Twenty (20) thought leaders and enterprise executives in RPA / Integrated Automation 


Great customer experience is not about a fancy front-end user interface, it is about unifying front, middle, and back offices, aka the HFS OneOffice. This roundtable focuses on how advances in the triple-A Trifecta of Automation, Analytics, and AI are helping us rewire business operations to stay ahead of customer needs.
 

 

HOSTS, ANALYSTS & INDUSTRY EXPERTS

 

 

 

WHAT TO EXPECT

 

First and foremost, you will walk away with actionable intelligence that can be immediately deployed into the workplace, period. You will be able to access the very latest research data and insights, engage directly with our top industry analysts, and take advantage of exclusive access to our unrivalled peer community of industry thought leaders and practitioners.

 

 

Participate in constructive discussions with your peers

 

 

Re-establish where you are going and why

 

 

Re-evaluate previous and upcoming decisions
 

 

 

Deploy actionable intelligence in the workplace

HFS

VENUE

Chartered Accountants Hall
1 Moorgate Place, London EC2R 6EA

 

HFS

CONTACT US

Many thanks for your interest in this HFS Roundtable. 

Delegates are selected by our team with care, resulting in a level of peer interaction and knowledge exchange unrivalled in the services industry. If you have any questions or would like to reach out to our events team, click here

HFS

SUPPORTED BY

 

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology experiences, enabling Enterprises, Associates and the Society to Rise™. We are a USD 4.9 billion company with 125,700+ professionals across 90 countries, helping 941 global customers including Fortune 500 companies. Our convergent, digital, design experiences, innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value and experiences to our stakeholders. Tech Mahindra is the highest ranked Non-U.S. company in the Forbes Global Digital 100 list (2018) and in the Forbes Fab 50 companies in Asia (2018).