Date: 19 March, 2020
Venue: Chartered Accountants' Hall,  1 Moorgate Place, London
Chairman: Phil Fersht, CEO & Chief Analyst, HFS 

Come March 2020 HFS will have been sharing its unique market perspectives for exactly ten years, providing clients across key industries with valuable insights and qualitative advice that’s enabled them to navigate a landscape continually disrupted by emerging technologies.

FORA Summits are renowned for intense behind- closed-doors debate, superlative research and exclusive networking opportunities for senior executives, and now you can position your brand alongside the most respected global analyst firm in the industry. We assemble an exclusive and unique mix of executive leaders, who work together to develop a clear vision for the future of operations and learn how to manage the transition for their companies and industries. Our Summit agenda focuses on major innovations impacting business operations, such as automation, artificial intelligence, blockchain, digital business models and smart analytics.

Our upcoming annual European FORA Summit promises to be our most dynamic and impactful market engagement event to date, as we shine a light on the impact that current and emerging technologies will have on business operations over the next ten years – in our own inimitable style, of course!




We’ve created an agenda within an agenda, so you can get a head start on the next 10 years of business operations


Keynote: the next 10 years of enterprise transformation

Keynote: Designing the future of Customer Experience

Discussion: let's cut through the Bullsh*t

The Leadership Panel

Edge of innovation: where's the impact?

The Great Talent Debate: what do we do with people?


Data, Data, Everywhere, but can't get out the swamp?


Hottest of the HFS Hot Vendors

CEO Fireside Chat

The Midcap Leadership Panel: is big no longer beautiful? 

Automation, Analytics and AI: is the Triple-A Trifecta merging together?

Is GBS still relevant?




First and foremost, you will walk away with actionable intelligence that can be immediately deployed into the workplace, period. You will be able to access the very latest research data and insights, engage directly with our top industry analysts, and take advantage of exclusive access to our unrivalled peer community of industry thought leaders and practitioners.



Participate in constructive, business focused discussion



Re-establish where you are going and why



Re-evaluate previous and upcoming decisions



Deploy actionable intelligence in the workplace



Chartered Accountants' Hall
1 Moorgate Place, London




Many thanks for your interest in this HFS Summit. 

Delegates are selected by our team with care, resulting in a level of peer interaction and knowledge exchange unrivalled in the services industry. If you have any questions or would like to reach out to our events team, click here