Thursday 19 March 2020

7:30 AM - 8:30 AM

Breakfast and Check-In


8:30 AM - 8:50 AM

Welcome and Introductions 

Phil Fersht, CEO & Chief Analyst Phil Fersht 


9:10 AM - 10:00 AM

Leadership Panel: The Next Ten Years of Enterprise Transformation

Phil Fersht
, CEO & Chief Analyst Phil Fersht 

Radhakrishnan Anantha, CEO, Infosys BPM
Jason Kingdon, Chairman & Founder, Blue Prism
Rohit Kapoor, Vice Chairman and CEO, EXL
Alex Rinke, CEO, Celonis
Stacy Simpson, CMO, Genpact
Ritesh Idnani, President, Tech Mahindra
Cliff Justice, Principal & U.S Leader, Intelligent Automation, KPMG LLP
Milan Rao, President, Wipro
Louise Smith, Chief Digital Officer, Lloyds of London


10:00 AM - 10:20 AM

Networking and Coffee Break


10:20 AM - 11:00 AM

Edge of Innovation: Where's the impact?


Saurabh Gupta, Chief Research Officer, HFS 

Roger McKinlay, ISCF Challenge Director for Quantum Computing, UK Research & Innovation
Jason Kelley, GM Blockchain Services, IBM
K R Sanjiv, K R has a accountChief Technology Officer, Wipro Limited

Elham Kashefi, Research Director, CNRS, Professor of Quantum Computing University of Edinburgh, Co-Founder of VeriQloud
Cliff Justice, Principal & U.S. Leader, Intelligent Automation, KPMG
Lakshminarasimhan Srinivasan, Global Head, Blockchain Services, TCS


11:00 AM - 11:30 AM

Data, Data, Everywhere, but can't get out of the swamp?


Reetika Fleming, VP of Research, HFS 

Edosa Odaro, Former Head of Data Services, AXA
Netsai Mangwende, Finance Director GB, Willis Towers Watson
Rogayeh Tabrizi, CEO, Theory + Practice
Amy Shi-Nash, Global Head of Analytics, Data Science


11:30 AM - 12:00 PM

The Great Talent Debate: What do we do with people?


Ollie O'Donoghue, Senior VP of Research, HFS 

Carole Murphy, Global Head of the Finance Powered by Intelligent Automation Practice, Capgemini’s Business Services
Chris Brook, Director of Service Transformation, Kuehne + Nagel
Tina Marron-Partridge, Managing Partner - Talent and Transformation, IBM
Marina Bellini, Chief Digital & Information Officer, British American Tobacco


12:00 PM - 12:30 PM

Enterprise Insight Session with Volvo


Miriam Deasy,  Research Director, HFS


Mats Johannesson, Director, IT & Digitalization, Volvo
Kris (Krishnan) Subramanian, Co-Founder, President & COO, Paanini

12:30 PM - 1:30 PM


1:30 PM - 2:30 PM

The Hottest of the HFS Hot Vendors Shoot-out Session

Melissa O'Brien, VP of Research, HFS

Don Hoang, VP Global Business, Revolut 
Sally Yates, Chief Marketing Officer, Xceptor
Rogayeh TabriziCo-Founder & CEO, Theory + Practice
Jon Gilman, CEO, Clear Software


2:30 PM - 3:00 PM

CEO Fireside Discussion

Phil Fersht, CEO & Chief Analyst, HFS
Brian Humphries, CEO, Cognizant


3:00 PM - 3:30 PM

The Midcap Leadership Panel: Is big no longer beautiful?

Elena Christopher, SVP of Research, HFS

Sanjay Jalona, CEO, Larsen & Toubro Infotech Limited
Keech Srikishna, CEO, Hexaware Technologies
Nitin Rakesh, CEO, Mphasis

Sudhir Singh, CEO, NIIT Technologies  


3:30 PM - 3:50 PM

Tea and Scones

3:50 PM - 4:20 PM

Automation, Analytics and AI: Is the Triple-A Trifecta merging together?

Miriam Deasy, Research Director, HFS

Kevin Kowles, Group Head of Contract Automation, Vodafone
Clare Hantrais, COO, Tennyson Insurance
Karolin Nakonz, Automation Practice Leader, IBM


4:20 PM - 4:50 PM

Is GBS still relevant?

Saurabh Gupta, Chief Research Officer, HFS

Dr. Sumit Mitra, CEO, Tesico Business Services
Chris Streng, EVP Finance Operations, Royal Dutch Shell
Jay Desai, VP Head of GBS, Japan Tobacco International
Marina Bellini, Chief Digital Officer, BAT
Kapil Jain, SVP, Infosys, BPM
Carole Murphy, Global Head of Finance Powered by Intelligent Automation Practice, Capgemini's Business Services


4:50 PM - 5:20 PM

Open Discussion: Let's cut through the Bullsh*t

Phil Fersht, CEO & Chief Analyst, HFS
Elena Christopher, SVP of Research, HFS

5:20 PM - 5:30 PM


10 years of HFS... time to party!

5:30 PM 


Drinks and the HFS 10th anniversary party!



Many thanks for your interest in this HFS Summit. 

Delegates are selected by our team with care, resulting in a level of peer interaction and knowledge exchange unrivalled in the services industry. If you have any questions or would like to reach out to our events team, click here